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Customer Service

Ordering
Purchasing items from the GNRHS Company Store is quick, easy and safe. Your payment and personal information are protected with industry-accepted security.

Major Credit Cards and Paypal are accepted – you do not need a PayPal account to order. You don't even need to set up a store account here – but it can make future purchases even quicker or enable you to receive the GNRHS Member discount. 

Shipping
We offer several different shipping options and generally charge actual shipping cost.  We ship to most countries. If your country is not listed please contact us at store@gnrhs.org.

Most items are shipped from a facility in Burien, WA but certain products ship from other locations and may incur additional shipping. You can view your 'Estimated Shipping Cost' at the bottom of the shopping cart.

Processing and Delivery Times
GNRHS is a volunteer organization so please allow some extra time for order processing and delivery. Orders are generally processed and shipped one day each week from our Pacific Northwest Railroad Archive location in Burien, Washington.  Allow 3-4 weeks for delivery of most items, and 4-6 weeks for books or international orders. 

Back Orders
We don’t accept backorders, but if an item is 'Out of Stock', check back in a week to see if it has been restocked. 

Minimum Purchase
A Company Store order must be total more than $9.95 before it will be processed.

Sales Tax
Sales tax is charged to residents of Washington State.

Product Return Policy
Returns are generally accepted if the product is not what you ordered, or if the product arrives damaged. To return a product, please email store@gnrhs.org, stating:  1) your name, complete address and phone number;  2) your order number and description of the product you wish to return;  3) the reason you wish to return the product.

The Company Store will review your request and if accepted, email you a Return Product Authorization (RMA) code which should be enclosed on a slip in the return shipping box. Package the product carefully and return it post-paid to the Company Store address provided.

When the product is received by the Company Store in good condition you will receive a refund.  Depending on how you paid for the product, your refund will be either:  1) be applied to your credit card account, or  2) a check will be mailed to you within twelve (12) business days from the receipt of the returned product.

This refund policy does not apply to memberships or preservation contributions entered and paid through the GNRHS Company Store site. Requests for convention registration refunds must be sent to  the convention registration chairman at gnrhsconv@gmail.com

Restocking fee: As GNRHS jackets are made to order we require a $20 restocking fee on returns for size issues.

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